PLEASE ALLOW 1-3 DAYS TO PROCESS AN ORDER, BUT IF NEEDED QUICKER EMAIL BEFORE PLACING THE ORDER TO CONFIRM. DO NOT EMAIL AFTER PLACING THE ORDER. WE ARE A SMALL COMPANY AND DO THE BEST WE CAN TO SHIP IN A TIMELY MANNER
INTERNATIONAL ORDERS :
All international deliveries are subject to the specific duties & taxes of the country they are being shipped to. Upstate Stock is not responsible for those charges & all purchasers should be aware of their countries regulations & fees. We look forward to the day in which we can cover these costs for our customers but we can not thank you enough for your patience & support until we reach that point. Upstate Stock is not responsible for any lost shipments due to lack of duties paid, incorrect shipping information provided by the customer or missed delivery. Make sure to track your package if it is being held for duties.
We also would like to point out that USPS First Class International Mail DOES NOT include tracking once it leaves the USA. Use the same trackign number to track it in the receiving countries post. ie. put the USPS tracking in to LE POST tracking online if going to France.
Thank you for understanding. If you have a specific question or just want to say hello, feel free to use this contact form & we will get back to you as soon as possible.
RETURNS AND EXCHANGES: MUST BE DONE WITHIN TWO WEEKS OF PURCHASE OR THE RETURN/EXCHANGE WILL BE SENT BACK.
Returns and Exchanges: Full returns on all gloves and hats. For exchanges, the customer is responsible for return postage. For returns, the customer is responsible for return postage and return will not include original postage. Must be in re-sellable condition with original tags. All other UPSTATE STOCK products are exchange only. All sale non-Upstate Stock labeled products are FINAL SALE.
PLEASE SHIP TO
UPSTATE STOCK : OFFICE
37 Greenpoint Ave. Brooklyn, NY 11222